1)First, Choose the size and skin color of the products, and upload your favorite photos from your album. (click the “CUSTOM NOW” ).
Please note the higher the definition is the clearer the item will come out to be. If you upload blurry photos, it won't work.
2)Then you will see the preview of the pillow, Please choose the style of the products.
3)Confirm style and add to cart. If you finished shopping, please click "checkout". If not, please click "Continue shopping".
If you have two or more different photos, please repeat the steps above.
4)Go to the cart for checkout. Please confirm the size, quantity, price, and photos again. If no problem, pay with a credit card or PayPal.
If you need any help please feel free to contact us (email to: support@makemesurprise.uk), and We will respond to you within 24 hours.
Note common methods:
1)Please check the network;
2)Replace equipment, such as mobile phones and computers.
If the above does not work, please provide screenshots of the exception prompts related to the order failure to our customer service email: support@makemesurprise.uk, we will help you solve it.
We recommend that you go to the item's detail page and pick it up according to the size chart provided on the website.
If you are worried about getting stuck with a size, you can pick one size up.
If you have any questions, please contact our customer service email: support@makemesurprise.uk.
1)Credit card/debit card: Accepts various major credit cards and debit cards, including Mastercard, VISA, American Express, Discover, Diners, JCB, and Maestro, etc. You can choose the card type that suits you during the checkout process;
2)Apple pay, Google pay;
3)Cardless payment: PayPal.
This is often caused by network problems, insufficient balance, or the bank rejecting your payment.
Card-issuing banks often decline payments when the name, expiration date, or other information you enter doesn't match your bank information.
To proceed with your payment, we recommend you check your network, contact your bank for assistance or change your payment method, or switch devices.
All of our prices are listed in EUR as default and your card will be charged in your respective currency.If you select others currency on website the price number shows you only as reference. All orders will be processed in EUR at the most current exchange rate.
Please note: If your billing amount is different from the price shown on our website, please check your currency selection on our website and on your billing which may vary.
If you confirm the above information, please note that the prices of different styles and fabrics of the product may vary; If the amount of the product does not meet the policy of full reduction or free shipping, it will also cause a difference in settlement price.
We support displaying different currencies when you add a purchase based on the country you select. The default settlement is EUR.
Standard Shipping via YUNExpress Global Direct Line (Traceable)
Priority Shipping via Yanwen Premium Express or Rapid Global Direct Line Standard Express (Traceable）
Express Shipping via Fedex or DHL (Traceable）
Outlaying Expedited Shipping via Fedex or DHL (Traceable）
If you have any questions, please feel free to contact us via Email: support@makemesurprise.uk
It takes about 4-6 business days for our product to be produced and sent out typically. Once shipped, It usually takes 6-9 business days for Standard Shipping ,5-8 business days for Priority Shipping, and 3-5 business days for Express Shipping.
Our company will ensure normal operations, excluding uncontrollable situations such as peak holidays, accidents, disasters, and social movements.
To make any changes to your order, please email us at support@makemesurprise.uk with your order number and complete delivery information. Please note that changes can only be made before the order is shipped; once shipped, no further modifications can be made.
You can click the link below and enter your order number or email to check your order details:
We currently offer international shipping. If you are unable to select a delivery address, please contact us at any time: support@makemesurprise.uk. Customer service will respond to you within 24 hours.
Note:we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
Expedited shipping is not offered to P.O. Box shipping addresses.
VIP Service: Enjoy priority in production and shipping.
You can also choose the appropriate shipping method before payment:
Standard shipping: usually takes 6-9 business days
Priority Shipping: usually takes 5-8 business days
Express shipping: usually takes 3-5 business days
First, verify that the shipping address in the order confirmation email is correct. If it is, check with neighbors or friends to see if they have received the package on your behalf. You can also contact the local logistics company to confirm the delivery details. If the issue persists, please email support@makemesurprise.uk for assistance.
If you purchased worry-free shopping, please prioritize filing a claim through that service.
Delays are common during peak periods or holidays, so please be patient. If the delay exceeds 15 days, feel free to email support@makemesurprise.uk for assistance.
If the order is lost, first check if the package is damaged. Then, list any missing items and send the details, along with photos of the received items (if applicable), to support@makemesurprise.uk.
If the order is damaged, first check if the package is damaged. Then, unpack the product and take photos. Email the inspection results, photos, and a detailed description of the condition to support@makemesurprise.uk.
You can click the link below and enter your order number or email to check your order details:
To cancel or modify your order, please send your request, including the reason for cancellation or modification details, to support@makemesurprise.uk as soon as possible.
Please note, if the order has already entered production, a 30% production fee will be deducted for both cancellations and modifications. Once an order is shipped, it generally cannot be modified or cancelled.
If you need to cancel a duplicate order, please email the duplicate order number to support@makemesurprise.uk within 24 hours. If the order has not yet started production, we will refund the full amount. If the order has already been produced, a 30% customization fee will be deducted from the order. Orders cannot be cancelled after they have been shipped.
VIP Service: Enjoy priority in production and shipping.
The Worry-Free Purchase service helps protect sellers from potential issues that may arise during the shipping process. When customers purchase the Worry-Free Purchase service, if their package is delayed, lost, or damaged, they can initiate a claim through their order details or via email.
Click the link for more info：https://www.makemesurprise.uk/pages/introduction-of-worry-free-purchase
All parcels will go through strict quality inspections before being shipped. When you buy multiple items, the parcels may be shipped separately.
If you find that the quantity of the goods is incorrect, please contact our customer service at support@makemesurprise.uk in time. Explain the name of the missing item and whether the outer packaging bag is intact when you receive the parcel. Also, attach your order number or the email address you used when placing the order. We will reply to you within 24 hours.
All parcels will undergo strict quality inspections before being shipped. If you find that the goods are incorrect, please contact our customer service at support@makemesurprise.uk in a timely manner. Explain the name of the incorrect goods, and attach your order number or the email address you used when placing the order, as well as the photos of the goods you received. We will reply to you within 24 hours.
Returning to overseas warehouses is often caused by address issues or inability to contact the recipient.
If you find that the product has been returned, please contact the logistics company in advance to negotiate re-dispatch. If you need any other help, please contact us: support@makemesurprise.uk, tell us the problem you encountered, and attach your order number or the email address when placing the order. We will respond to you within 24 hours.
At Makemesurprise, we guarantee that our products meet the highest advertised standards. Each item undergoes a thorough quality inspection before shipment to ensure it meets our quality requirements. If you encounter any quality issues, please contact us at support@makemesurprise.uk for assistance with a replacement or refund. Please note that all requests for refunds or replacements must be made within 30 days of delivery. For the best assistance, reach out to us as soon as any issue arises.
The refund will be credited to your original payment account and will typically be available within 7-10 business days. Please note:
1) Refund times depend on your card-issuing bank. If you do not see a refund during this time, please contact your bank for a detailed status update on your refund. 2) If there are other refund requests in progress for the order, you will need to wait for the previous refund to be completed before proceeding with another refund. 3) If your order cannot be refunded due to a dispute, the fastest way is for you to contact your bank to cancel the dispute first.
The refund should be credited to your original payment accoun.
1) The water temperature of 30℃ is preferable. You can wash it either by hand or in a washing machine.
2) Do not use chlorine bleach. Dehydrate by spinning, wringing or squeezing.
3) It can be dehydrated by spin-drying, and then dried in the air or in a dryer. However, it's best to iron it to make it smooth after drying in the dryer.
1) Optimum water temperature is 30°C. Hand or machine wash is acceptable.
2) No chlorine bleaching. Spin, wring or squeeze for dehydration.
3) It can be spin-dried, air-dried or machine-dried. If machine-dried, iron afterwards to align the surface pile.
4) Wash colors separately.
1) A water temperature of 30℃ is recommended. Both hand washing and machine washing are applicable.
2) Do not chlorine bleach. Dehydrate by spinning, wringing or squeezing.
3)It can be spin-dried, air-dried or dried in a dryer. However, ironing it flat after drying in the dryer will achieve the best result.
We are a legitimate official e-commerce company and collaborate with reliable financial channels to ensure the safety of your online shopping. Our website is regularly monitored and updated to prevent security threats. In addition, we also provide reliable after-sales service. Please rest assured that shopping with us is a safe and worry free experience.
We sincerely appreciate your interest in potential business collaboration. Don't hesitate to get in touch with us via email at support@makemesurprise.uk. We look forward to hearing from you soon.
The personal information you submit through the Store is governed by our Privacy Policy. We do not disclose images and information uploaded by users, and we protect our customers' rights by not using user avatars as product images.
